We are committed to providing you with a satisfactory shopping experience. This Fulfillment Policy outlines the terms and conditions regarding order fulfillment, shipping, returns, and exchanges. Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.
1.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing your order details, including the products purchased, quantities, and shipping information. Please review the order confirmation and contact our customer service if you notice any discrepancies.
1.2 Order Verification: We may verify certain orders to ensure the accuracy and security of your purchase. This verification process may require additional information from you, and your order may be temporarily placed on hold until the verification is complete.
1.3 Order Cancellation: If you wish to cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request; however, we cannot guarantee order cancellation if the item(s) have already been shipped.
2.1 Shipping Methods: We offer various shipping methods to deliver your order, which may include standard shipping, express shipping, or other available options. The shipping method and estimated delivery time will be provided during the checkout process.
2.2 Shipping Fees: Shipping fees are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The applicable shipping fees will be displayed during the checkout process, and you will have an opportunity to review and confirm them before completing your purchase.
2.3 Shipping Restrictions: Some products may have specific shipping restrictions due to legal or logistical reasons. We reserve the right to refuse shipping certain products to certain locations. If you have any concerns about shipping restrictions, please contact our customer service before placing your order.
2.4 International Shipping: We offer international shipping to select countries. However, customs, duties, taxes, and other fees imposed by the destination country are the responsibility of the recipient. Please familiarize yourself with your country's customs regulations before placing an international order.
Returns and Exchanges:
3.1 Return Eligibility: Please note that we do not accept returns or exchanges for our products. Each item is fully customized to meet the unique specifications of our clients. Therefore, we encourage you to carefully review all product details and specifications before placing your order to ensure complete satisfaction. If you have any questions or concerns about our products, please contact our customer service team, and we will be happy to assist you prior to your purchase.
3.2 Return Process: To initiate a return or exchange, please contact our customer service for further instructions. You may be required to provide proof of purchase, such as the order number or receipt. Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item.
3.3 Refunds: Upon receiving and inspecting the returned item(s), we will process your refund within a reasonable timeframe. Refunds will be issued in the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
4.1 Stock Availability: While we strive to maintain accurate inventory levels, occasionally, certain products may become temporarily out of stock. In such cases, we will notify you promptly and provide alternative options, such as backordering, replacing the item with a similar product, or canceling the order and issuing a refund.
4.2 Pricing and Description Accuracy: We make every effort to ensure the accuracy of product pricing and descriptions on our website. However, errors may occasionally occur. In the event of a pricing error or inaccurate product description, we reserve the right to cancel your order and provide a refund.